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So far paulskeldon has created 232 blog entries.

Apple enters voice control market with HomePod: what does it mean for retail?

One of the highlights of Apple’s World Wide Developer Conference was the launch of HomePod, the company’s much-anticipated voice controlled speaker – but what does it mean for retail? While pitched as a high-end wireless speaker that you can also talk to, it is clear to all that this is Apple’s (more…)

The post Apple enters voice control market with HomePod: what does it mean for retail? appeared first on InternetRetailing.

June 7th, 2017|

In the Age of Abundance, shoppers crave “experiences” from retailers…

Retailers need to offer a more multifunctional, “experience-based” environment in order to inspire, win and retain the loyalty of customers, according to a new report by Retail Economics and global law firm Squire Patton Boggs. The Retail Experience Economy identifies four key factors determining a customer’s shopping experience: (1) Environment, (more…)

The post In the Age of Abundance, shoppers crave “experiences” from retailers… appeared first on InternetRetailing.

June 5th, 2017|

… which is why C-suite execs rank customer experience above sales and marketing as top priority

According to a new report, “Success in The Experience Era: Connecting Customer and C-suite,” UK and US business executives rank customer experience above sales and revenue as the key focus in 2017. A full 100% of the C-suite survey respondents are prioritizing the customer, in contrast to just 58% who (more…)

The post … which is why C-suite execs rank customer experience above sales and marketing as top priority appeared first on InternetRetailing.

June 5th, 2017|

90% of UK consumers have unsubscribed from retailer comms in the past year

New research commissioned by Engage Hub, the data-driven customer engagement solutions company, reveals that 90% of UK consumers have unsubscribed from communications from retailers in the past 12 months, with nearly half (46%) saying this is because they received too many messages from brands. In the study, a third of respondents (more…)

The post 90% of UK consumers have unsubscribed from retailer comms in the past year appeared first on InternetRetailing.

June 2nd, 2017|

“Chat with your Ads” iMessage app converts goods into animated, clickable stickers to aid social selling

Belgian marketplace 2deHands.be (rough translation, Secondhand) has added a ‘Clickable Stickers’ feature to its free Peer-to-Peer selling platform. The technology developed for 2deHands.be converts photo images uploaded to the site by sellers of clothes, cars, boats and everything in between into sticker cut-outs of the items for sale. These can (more…)

The post “Chat with your Ads” iMessage app converts goods into animated, clickable stickers to aid social selling appeared first on InternetRetailing.

June 2nd, 2017|

GUEST OPINION Ready for Invisible Payments?

With Barclay card rolling out Grab+Go, invisible payments are finally becoming a realty. Ralf Ohlhausen, Business Development Director at PPRO Group, takes a look at why we need them so badly “This is not good”, I thought. It was roughly half an hour after the restaurant ordered our taxi. The (more…)

The post GUEST OPINION Ready for Invisible Payments? appeared first on InternetRetailing.

June 2nd, 2017|

A virtual reality kick in the trousers

Things in retailing are getting a much needed virtual reality-shaped size nine to the back of the trousers thanks to pioneering work from, among others, Barclaycard and Worldpay. Like most people, I have never particularly admired banks and bankers, but if Barclaycard’s Grab+Go ‘pocket checkout’ lives up to its promise (more…)

The post A virtual reality kick in the trousers appeared first on InternetRetailing.

May 31st, 2017|

App engagement on the rise: 4 key findings from Q1 2017

Consumer shopping habits have evolved rapidly in recent years and the retailers who are succeeding with their omnichannel strategies are seeing the benefits of ‘going app’. Apps provide a more engaging shopping experience and as a result, design agency Poq has seen app shoppers spending longer browsing, better conversion rates (more…)

The post App engagement on the rise: 4 key findings from Q1 2017 appeared first on InternetRetailing.

May 31st, 2017|

FMCG suppliers need to recognise nuances of e-category management to capture shoppers across all channels 

With online sales growth outpacing bricks and mortar and research showing that up to 70% of in-store sales are influenced by an online and mobile retailer search — the so-called ‘e-commerce halo effect’ – FMCG suppliers need to be addressing their e-category management strategy because it influences the shopping experience (more…)

The post FMCG suppliers need to recognise nuances of e-category management to capture shoppers across all channels  appeared first on InternetRetailing.

May 31st, 2017|

Barclaycard trials new ‘pocket checkout’ payment concept that could see an end to queuing and checkouts

Barclaycard has begun trialling a new payment concept that streamlines the way consumers buy low-value goods by allowing them to scan and pay for their shopping using their smartphone, without the need to visit a physical checkout. Grab+Go transforms a smartphone into a ‘pocket checkout’, allowing users to simply scan (more…)

The post Barclaycard trials new ‘pocket checkout’ payment concept that could see an end to queuing and checkouts appeared first on InternetRetailing.

May 30th, 2017|

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