Tesco transformation strategy simplifies customer service – with the loss of 1,100 jobs

Tesco this week announced moves to simplify its customer service operations. It is to bring them together into one single expanded contact centre operation in Dundee, where 250 extra staff will be taken on, while closing its Cardiff centre with the loss of 1,100 jobs from next February. The decision (more…)

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June 23rd, 2017|

INTERVIEW Andreas Antrup of Zalando on the value of innovation

In the run up to this year’s InternetRetailing Summit in Berlin we’re speaking to senior retailers who are taking part. Today we hear from Andreas Antrup, vice president, data and advertising at Zalando . InternetRetailing: At the InternetRetailing Summit you’re going to be talking about the value of innovation. Tell (more…)

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June 23rd, 2017|

GUEST COMMENT Do brands need to become retailers to survive?

Although there has long been a traditional, symbiotic relationship between brands and the retailers that stock them, it has not always been an easy journey. In recent years, the question of how a brand should sell its products to consumers has been complicated by the growing ease and power of (more…)

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June 23rd, 2017|

A mobile-first ecommerce strategy is key to beating retail’s overall slowdown, says Tryzens 

Retail sales are slowing, with 60% of sales coming from smartphones, according to eMarketer and the latest statistics from IMRG Capgemini pointing to eCommerce sales via smartphones growing by almost half year-on-year in May 2017 – betting on mobile first seems like the ‘strong and stable’ thing to do in our uncertain world. (more…)

The post A mobile-first ecommerce strategy is key to beating retail’s overall slowdown, says Tryzens  appeared first on InternetRetailing.

June 23rd, 2017|

Boohoo.com and Missguided invest in logistics – while Amazon introduces try-before-you-buy in the US

The importance to fast-fashion retailers of ensuring delivery and collection options meet the needs of their customers is underlined by announcements from Boohoo.com, Missguided and Amazon.com in the US this week. Both Boohoo.com and Missguided have put in place new options to improve their service. And doing so is arguably (more…)

The post Boohoo.com and Missguided invest in logistics – while Amazon introduces try-before-you-buy in the US appeared first on InternetRetailing.

June 23rd, 2017|

JD.com and Farfetch strike deal to create ‘premier platform for luxury ecommerce across China’

JD.com and Farfetch announced this week a strategic partnership that they say will create “the premier platform for luxury ecommerce across China,” tapping into a market thought to be worth $80bn. The partnership, which sees leading Chinese retailer JD invest $397m in London-based Farfetch, brings together JD’s China-based logistics, technology (more…)

The post JD.com and Farfetch strike deal to create ‘premier platform for luxury ecommerce across China’ appeared first on InternetRetailing.

June 23rd, 2017|

JD.com and Farfetch strike deal to create ‘premier platform for luxury ecommerce across China’

JD.com and Farfetch announced this week a strategic partnership that they say will create “the premier platform for luxury ecommerce across China,” tapping into a market thought to be worth $80bn. The partnership, which sees leading Chinese retailer JD invest $397m in London-based Farfetch, brings together JD’s China-based logistics, technology (more…)

The post JD.com and Farfetch strike deal to create ‘premier platform for luxury ecommerce across China’ appeared first on InternetRetailing.

June 23rd, 2017|

GUEST OPINION 7 ways that Progressive Web Apps are disrupting digital strategies

Progressive Web Apps (PWAs) are set to take off in a big way, and are an ideal solution for organisations wanting a better performance from their incumbent traditional apps, according to Will Morris, a digital strategy expert at Alchemy Digital Following the lead of many big brands already getting in (more…)

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June 23rd, 2017|

Where retailers from Tesco to Boohoo.com are focusing – and Brexit, one year on

In today’s InternetRetailing newsletter, we’re reporting on some key areas of retail focus. We’re looking at how Tesco is focusing on customer service, how Boohoo, Missguided and Amazon are improving their logistics offer, at how Zalando views innovation, and at how JD.com and Farfetch are teaming up with a focus (more…)

The post Where retailers from Tesco to Boohoo.com are focusing – and Brexit, one year on appeared first on InternetRetailing.

June 23rd, 2017|

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