Tesco transformation strategy simplifies customer service – with the loss of 1,100 jobs

Tesco this week announced moves to simplify its customer service operations. It is to bring them together into one single expanded contact centre operation in Dundee, where 250 extra staff will be taken on, while closing its Cardiff centre with the loss of 1,100 jobs from next February. The decision (more…)

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June 23rd, 2017|

INTERVIEW Regis Koenig of Darty on the seamless customer experience

Ahead of this year’s InternetRetailing Summit in Berlin we’re speaking to senior retailers taking part in the event. Today we hear from Regis Koenig, director, customer services, at French electricals retailer Darty. The InternetRetailing Summit runs from July 3 to July 5 2017. It brings together senior figures from leading (more…)

The post INTERVIEW Regis Koenig of Darty on the seamless customer experience appeared first on InternetRetailing.

June 6th, 2017|

INTERVIEW Regis Koenig of Darty on the seamless customer experience

Ahead of this year’s InternetRetailing Summit in Berlin we’re speaking to senior retailers taking part in the event. Today we hear from Regis Koenig, director, customer services, at French electricals retailer Darty. The InternetRetailing Summit runs from July 3 to July 5 2017. It brings together senior figures from leading (more…)

The post INTERVIEW Regis Koenig of Darty on the seamless customer experience appeared first on InternetRetailing.

June 6th, 2017|

UK shoppers among the most likely to buy groceries online: Kantar Worldpanel

In 2016, UK shoppers turned online to buy more of their groceries, used the internet more frequently to buy fast-moving consumer goods (FMCG), and spent more when they did so, new analysis suggests. Kantar Worldpanel’s quarterly FMCG E-commerce Index found that 7.3% of UK grocery sales took place online during (more…)

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June 2nd, 2017|

Most consumers have unsubscribed from retailer messages in the last year

Most (90%) consumers have taken themselves off retailer mailing lists in the last year – and 46% say they do so because they just get too many messages, a new study suggests. Nearly a quarter (24%) of 1,531 consumers questioned in research for customer engagement specialist Engage Hub said they (more…)

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June 2nd, 2017|

InternetRetailing Summit in Berlin now just over a month away

It’s now just over a month until the second annual InternetRetailing Summit takes place in Berlin. The event, which runs from July 3 to July 5, brings together senior figures from leading retailers from across the European Economic Area (EEA) plus Switzerland for an immersive three-day event spent focusing on (more…)

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May 30th, 2017|

UK shoppers ‘have already spent £2bn’ on Christmas 2017

UK shoppers have already spent more than £2bn on Christmas 2017, according to new research. ICM questioned more than 2,000 UK adults on behalf of performance marketing technology company Criteo and found that one in five had already brought their first Christmas present while more than 15% had already spent (more…)

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May 23rd, 2017|

The changing place of the store in omnichannel retail: research

More than a third of UK consumers (38%) still shop in-store as often as they did a year ago, according to a ShopperTrak research study. Meanwhile, a survey from Omnico finds that 70% of shoppers aged under 35 would like to see store hours extended. The ShopperTrak study, Redesigning retail: (more…)

The post The changing place of the store in omnichannel retail: research appeared first on InternetRetailing.

May 23rd, 2017|

More than half of consumers say the UK customer experience remains disconnected

More than half (53%) of UK consumers believe that UK retailers provide a disconnected shopping experience that does not adequately join online and the store – and 61% say that they would consider changing retailers due to a disconnected shopping experience. “Today’s customers are now expecting more than a transactional (more…)

The post More than half of consumers say the UK customer experience remains disconnected appeared first on InternetRetailing.

May 16th, 2017|

Vegetarian, gluten-free? New online technology promises to help Tesco customers

Customers buying groceries online at Tesco will soon be able to see at a glance which foods work for their diet, whether they eat vegetarian, kosher, halal, gluten-free or paleo food. From next week, shoppers will be able to filter their food searches, reflecting intolerances, allergies or other dietary requirements (more…)

The post Vegetarian, gluten-free? New online technology promises to help Tesco customers appeared first on InternetRetailing.

May 16th, 2017|

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