GUEST COMMENT How to survive and thrive in the brave new world of connected ecommerce

Estimates by eMarketer predict global e-commerce sales will reach $4 trillion in 2020, as the industry continues to gain share of consumer spending globally. Yet, despite the lucrative revenue opportunity, advances in technology and increasing consumer expectations threaten to burst the retail bubble for brands who are unprepared. In today’s (more…)

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April 25th, 2017|

GUEST COMMENT The importance of delivery modernisation

The Internet of Things is not only allowing for the development of new products and services but also improving the way of doing things. Nowadays, there is little left in our modern world that isn’t affected by technology and the carrier industry is no exception, being strongly influenced by the (more…)

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April 21st, 2017|

Ecommerce returns are at an all-time high. What’s your plan?

The explosion of ecommerce is bringing with it a subsequent spike in returned merchandise: online return rates are more than double that of brick and mortar with up to 30% of purchases sent back. Buyer’s remorse stemming from the consumer not being able to touch or try on the product (more…)

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April 18th, 2017|

GUEST COMMENT Personalisation is best when a little less personal

If you’ve browsed the website of any big retailer recently, from Argos to Zalando, there’s a good chance you’ll have noticed something that once would have seemed peculiar. Whether you viewed a wheelbarrow or a pair of glow-in-the-dark trainers, you might have been served an advert for the very same (more…)

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March 31st, 2017|

GUEST COMMENT Email is not dead, it’s just misunderstood

Email is not dead – in fact, it has never been more important. Email is essentially your digital fingerprint. For all intents and purposes, it is the most powerful individual online identifier available to companies, capable of transcending devices, browsers and channels. Today, unsophisticated batch-and-blast combined with untargeted discounts and (more…)

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March 24th, 2017|

GUEST COMMENT The new era of IT for omnichannel retailing

The rise of the digital-era has come with heightened customer expectations for immediacy of service and seamless user experience across multiple channels. With omnichannel retail becoming the norm, retailers need to have the supporting technology in place for an efficient, flexible and scalable omnichannel provision. It is crucial for retail (more…)

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March 17th, 2017|

GUEST COMMENT How brands might use the Internet of Things

One of the hottest technology topics in recent years has been that ‘everything is connected’. We’re increasingly seeing different parts of our lives interconnected, with giants like Apple and Google knowing our every move and Facebook knowing us better than our close friends. The term IoT has been used as (more…)

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March 14th, 2017|

GUEST COMMENT Amazon is only looking at one side of the future of retail

With supermarket sales reaching an all time high in the UK last Christmas, the grocery market is one everybody wants a piece of. By introducing pilot programmes like Amazon Go, the increasingly omnichannel operator has undeniably delivered an offline shopping experience beyond what most imagined possible. Just as the iPhone (more…)

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March 7th, 2017|

GUEST COMMENT Retailers vs cyber criminals – The battle of wits and risk

The heat is on for retailers. Following an influx of cyber attacks in recent times, they must look to lower their risk in every way possible. An attack can cause lasting reputational damage, and businesses need to make sure they have the right safety net should the worst happen. But (more…)

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February 28th, 2017|

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