Shoppers can access more information than 70% of retail staff, damaging loyalty to stores, study finds

With the recent news that Amazon is to buy Whole Foods – which could potentially change the grocery landscape and the way consumers shop thanks to Amazon’s innovative and technology friendly approach – retailers are going to be feeling the pressure even more so to get their in-store technology and (more…)

The post Shoppers can access more information than 70% of retail staff, damaging loyalty to stores, study finds appeared first on InternetRetailing.

June 20th, 2017|

UK Shoppers queue-up to complain about shopping – online and in-store

It has been said that even if he is alone, an Englishman forms an orderly queue: now research from payments provider Adyen reveals the evolving – and often confusing – relationship the British public have with retail, both online and in-store. Whether it’s our baffling bond with queues, our beloved (more…)

The post UK Shoppers queue-up to complain about shopping – online and in-store appeared first on InternetRetailing.

June 19th, 2017|

FMCG suppliers need to recognise nuances of e-category management to capture shoppers across all channels 

With online sales growth outpacing bricks and mortar and research showing that up to 70% of in-store sales are influenced by an online and mobile retailer search — the so-called ‘e-commerce halo effect’ – FMCG suppliers need to be addressing their e-category management strategy because it influences the shopping experience (more…)

The post FMCG suppliers need to recognise nuances of e-category management to capture shoppers across all channels  appeared first on InternetRetailing.

May 31st, 2017|

Barclaycard trials new ‘pocket checkout’ payment concept that could see an end to queuing and checkouts

Barclaycard has begun trialling a new payment concept that streamlines the way consumers buy low-value goods by allowing them to scan and pay for their shopping using their smartphone, without the need to visit a physical checkout. Grab+Go transforms a smartphone into a ‘pocket checkout’, allowing users to simply scan (more…)

The post Barclaycard trials new ‘pocket checkout’ payment concept that could see an end to queuing and checkouts appeared first on InternetRetailing.

May 30th, 2017|

Gatwick launches augmented reality wayfinding beacons…

Gatwick Airport has installed 2,000 beacons powering an augmented reality wayfinding system that the airport can use to guide travellers through the airport and that retailers can potentially use to target individuals with promotional offers. At Gatwick Airport, an indoor navigation system built on 2,000 low-energy beacons has been unveiled (more…)

The post Gatwick launches augmented reality wayfinding beacons… appeared first on InternetRetailing.

May 29th, 2017|

Young shoppers want more digital convenience, longer hours, better loyalty schemes and easier click and collect, survey finds

70% of consumers under 35 want longer shopping hours, a single click and collect hub at shopping malls and a single digital loyalty programme, according to research by Omnico. The survey of 1,000 UK consumers also found that 51% of under 35s want a shopping location to offer them a (more…)

The post Young shoppers want more digital convenience, longer hours, better loyalty schemes and easier click and collect, survey finds appeared first on InternetRetailing.

May 23rd, 2017|

Consumers and retailers ready for robot helpers in store, but security and cost doubts could stall plans

A recent survey on the use of humanoid robots in retail stores, has found that 31% of retailers will be using the technology at some point in the future, with 14% expecting to have it in place in the next 12 months. The research, conducted by Qmatic, the customer journey management (more…)

The post Consumers and retailers ready for robot helpers in store, but security and cost doubts could stall plans appeared first on InternetRetailing.

May 19th, 2017|

Mobile ordering accounts for 95% of orders at Amsterdam airport restaurant 

QikServe, a multi-channel order and payment specialist, has revealed that its mobile ordering technology, which has been rolled out at the new Kebaya Asian Brasserie in Amsterdam’s Schiphol Airport, has been used for more than 95% or orders. In the restaurant’s first weeks of business, the QikServe system has handled (more…)

The post Mobile ordering accounts for 95% of orders at Amsterdam airport restaurant  appeared first on InternetRetailing.

May 3rd, 2017|

Shop flaws: consumers demand a more digital high street experience…

Technology in UK high street stores is failing to match the online shopping experience and customers are demanding better. This is according to Fujitsu’s new research, The Forgotten Shop Floor, which found 4 in 10 consumers are frequently disappointed by in-store technology. And while the benefits of investing in better digital (more…)

The post Shop flaws: consumers demand a more digital high street experience… appeared first on InternetRetailing.

May 3rd, 2017|

… while 61% of consumers expect virtual reality and other cutting edge technology to be used in stores within three years

61% of UK consumers expect bricks-and-mortar retailers to offer them virtual reality headsets (VR), multi-experience loyalty apps and other advanced technologies such as voice-activation within three years, a survey by Omnico has found. 56% of shoppers in the survey said they believe VR will help them buy anything from cars (more…)

The post … while 61% of consumers expect virtual reality and other cutting edge technology to be used in stores within three years appeared first on InternetRetailing.

May 3rd, 2017|

VIEW BROCHURE

VIEW BROCHURE ONLINE

GET IN TOUCH

CV UPLOAD