Tesco transformation strategy simplifies customer service – with the loss of 1,100 jobs

Tesco this week announced moves to simplify its customer service operations. It is to bring them together into one single expanded contact centre operation in Dundee, where 250 extra staff will be taken on, while closing its Cardiff centre with the loss of 1,100 jobs from next February. The decision (more…)

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June 23rd, 2017|

INTERVIEW Andreas Antrup of Zalando on the value of innovation

In the run up to this year’s InternetRetailing Summit in Berlin we’re speaking to senior retailers who are taking part. Today we hear from Andreas Antrup, vice president, data and advertising at Zalando . InternetRetailing: At the InternetRetailing Summit you’re going to be talking about the value of innovation. Tell (more…)

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June 23rd, 2017|

GUEST COMMENT Do brands need to become retailers to survive?

Although there has long been a traditional, symbiotic relationship between brands and the retailers that stock them, it has not always been an easy journey. In recent years, the question of how a brand should sell its products to consumers has been complicated by the growing ease and power of (more…)

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June 23rd, 2017|

Boohoo.com and Missguided invest in logistics – while Amazon introduces try-before-you-buy in the US

The importance to fast-fashion retailers of ensuring delivery and collection options meet the needs of their customers is underlined by announcements from Boohoo.com, Missguided and Amazon.com in the US this week. Both Boohoo.com and Missguided have put in place new options to improve their service. And doing so is arguably (more…)

The post Boohoo.com and Missguided invest in logistics – while Amazon introduces try-before-you-buy in the US appeared first on InternetRetailing.

June 23rd, 2017|

JD.com and Farfetch strike deal to create ‘premier platform for luxury ecommerce across China’

JD.com and Farfetch announced this week a strategic partnership that they say will create “the premier platform for luxury ecommerce across China,” tapping into a market thought to be worth $80bn. The partnership, which sees leading Chinese retailer JD invest $397m in London-based Farfetch, brings together JD’s China-based logistics, technology (more…)

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June 23rd, 2017|

JD.com and Farfetch strike deal to create ‘premier platform for luxury ecommerce across China’

JD.com and Farfetch announced this week a strategic partnership that they say will create “the premier platform for luxury ecommerce across China,” tapping into a market thought to be worth $80bn. The partnership, which sees leading Chinese retailer JD invest $397m in London-based Farfetch, brings together JD’s China-based logistics, technology (more…)

The post JD.com and Farfetch strike deal to create ‘premier platform for luxury ecommerce across China’ appeared first on InternetRetailing.

June 23rd, 2017|

Online sales grew at their slowest in May for almost two years: IMRG

Online sales grew at their slowest rate in almost two years, rising by 10.2% in May, according to figures from the IMRG out today. The IMRG Capgemini e-Retail Sales Index suggested that overall sales growth was at its lowest since October 2015, and that clothing sales growth of 7.6% represented (more…)

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June 20th, 2017|

N Brown Group cuts store numbers as traffic moves online and to mobile

N Brown Group , which four years ago helped to pioneer opening stores for online brands, said today that it plans to close up to a third of its shops in the face of weak footfall and rising business rates. The home shopping group said in a first quarter trading (more…)

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June 20th, 2017|

Bonmarché reports growing online but falling offline sales

Bonmarché this week reported growing online sales but falling store sales. The retailer, which sells value clothing to a target audience of women aged 50 and over, reported total revenues of £190.1m in the 53 weeks to April 1. That’s up by 1.1% from £188m in the 52 weeks of (more…)

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June 20th, 2017|

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