Next-day delivery remains the favoured option for UK shoppers – but 18% of retailers don’t offer it

Next-day delivery remains the favoured option for more than half (52%) of UK shoppers, but nearly one in five UK multichannel retailers does not offer it, according to new research. A study by Ampersand analysed the delivery promises of 185 leading UK retailers and found that 18% do not offer (more…)

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April 19th, 2017|

IRX 2017 John Lewis on how it has adapted to meet the demands of Black Friday

Terry Murphy, director of the John Lewis National Distribution Centre (NDC), described the retailer’s approach to Black Friday at IRX 2017. Here are his key points. The changing shape of Black Friday, and peak trading Black Friday became an event for John Lewis in 2014, after awareness of the date (more…)

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April 11th, 2017|

How Otto has used machine learning to automate replenishment

European retailer Otto is using machine learning to ensure it and its partner retailers hold the level of stock that it predicts its customers will want to buy. Otto , a Leading retailer in IREU Top500 research, sells more than 2.2m items from 6,000 brands via otto.de. These include products (more…)

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March 14th, 2017|

John Lewis uses new technology to create a direct supply channel

John Lewis is adopting new technology to manage its supply chain for omnichannel retailing. The retailer, an Elite trader in IRUK Top500 research, is to develop a direct supplier channel built on Virtualstock’s The Edge Platform. The system will connect suppliers directly with central John Lewis systems, enabling real-time inventory (more…)

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March 3rd, 2017|

Almost a third of UK online orders destined for international customers in January: IMRG

Almost a third of all online orders placed with UK retailers in January were for international delivery, new figures suggest. The IMRG MetaPack UK Delivery Index for January found that while online retail orders rose by 11.3% in January, 32% of all orders were heading out of the UK. Of (more…)

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February 28th, 2017|

Amazon set to take on 5,000 this year as it expands its UK workforce to 24,000

Amazon , the UK’s largest online retailer, says it will take on 5,000 new staff as it expands in areas from its development centres and fashion photography studio through to its fulfillment centres. By the end of the year it expects to employ more than 24,000 people across the UK, (more…)

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February 21st, 2017|

Schuh uses new technology to ease the mobile checkout experience

Schuh is using ‘pay on delivery’ technology to make it easier for shoppers paying using their mobile phone. When customers at Schuh, a Leading retailer in IRUK Top500 research, check out online, they will now be able to use Klarna technology to opt to pay on delivery. That means they (more…)

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February 14th, 2017|

hungryhouse helps takeaway restaurants extend their delivery fleet on-demand

News of an interesting new delivery solution comes to us from the online takeaway sector, from hungryhouse. It’s an interesting solution that could have applications for retailers beyond the online sector. Hungryhouse has teamed up with a third-party fleet to offer extra capacity to its takeaway customers. When restaurants need (more…)

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January 24th, 2017|

Evidence points to a click and collect Christmas

There’s mounting evidence that the popularity of click and collect grew strongly in the run-up to Christmas. John Lewis has said that 52% of online orders were picked up via click and collect this Christmas, with use of the delivery method up by 14.5% compared to last year. Some 18.5% (more…)

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January 23rd, 2017|

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