Boohoo.com and Missguided invest in logistics – while Amazon introduces try-before-you-buy in the US

The importance to fast-fashion retailers of ensuring delivery and collection options meet the needs of their customers is underlined by announcements from Boohoo.com, Missguided and Amazon.com in the US this week. Both Boohoo.com and Missguided have put in place new options to improve their service. And doing so is arguably (more…)

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June 23rd, 2017|

Amazon boosts UK R&D with renewed focus on machine learning and drones

A new Amazon development centre set to open in Cambridge in the autumn will house scientists with expertise in areas from machine learning to data, speech and software. Teams working on devices such as Kindle, Fire tablet, Fire TV Stick, Echo, Echo Dot and the new Echo Look, as well (more…)

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May 9th, 2017|

MediaMarkt deploys light-based technology to guide in-store shoppers

MediaMarkt is deploying innovative light-based technology in its flagship store in the centre of Eindhoven to guide smartphone-wielding shoppers to the groceries they need. The retailer has introduced a Store Guide smartphone app, developed by novomind, to its new-look store in the Dutch city. That app works with an LED (more…)

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May 2nd, 2017|

Holland & Barrett takes another step towards connected commerce

Holland & Barrett has completed its roll out of technology designed to improve the customer shopping experience. The health and wellbeing specialist, a Leading retailer in IRUK Top500 research, now has Lexmark’s Publishing Platform for Retail in all its UK and Ireland stores. The system draws on stock availability to (more…)

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May 2nd, 2017|

Next-day delivery remains the favoured option for UK shoppers – but 18% of retailers don’t offer it

Next-day delivery remains the favoured option for more than half (52%) of UK shoppers, but nearly one in five UK multichannel retailers does not offer it, according to new research. A study by Ampersand analysed the delivery promises of 185 leading UK retailers and found that 18% do not offer (more…)

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April 19th, 2017|

IRX 2017 John Lewis on how it has adapted to meet the demands of Black Friday

Terry Murphy, director of the John Lewis National Distribution Centre (NDC), described the retailer’s approach to Black Friday at IRX 2017. Here are his key points. The changing shape of Black Friday, and peak trading Black Friday became an event for John Lewis in 2014, after awareness of the date (more…)

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April 11th, 2017|

How Otto has used machine learning to automate replenishment

European retailer Otto is using machine learning to ensure it and its partner retailers hold the level of stock that it predicts its customers will want to buy. Otto , a Leading retailer in IREU Top500 research, sells more than 2.2m items from 6,000 brands via otto.de. These include products (more…)

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March 14th, 2017|

John Lewis uses new technology to create a direct supply channel

John Lewis is adopting new technology to manage its supply chain for omnichannel retailing. The retailer, an Elite trader in IRUK Top500 research, is to develop a direct supplier channel built on Virtualstock’s The Edge Platform. The system will connect suppliers directly with central John Lewis systems, enabling real-time inventory (more…)

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March 3rd, 2017|

Almost a third of UK online orders destined for international customers in January: IMRG

Almost a third of all online orders placed with UK retailers in January were for international delivery, new figures suggest. The IMRG MetaPack UK Delivery Index for January found that while online retail orders rose by 11.3% in January, 32% of all orders were heading out of the UK. Of (more…)

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February 28th, 2017|

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