Multichannel, mobile and service: themes from the N Brown Group full-year figures

Jacamo, Simply Be and Figleaves owner the N Brown Group this week reported sales of £900.7m in the 53 weeks to February 27. That’s 4% ahead of the same time last year. But pre-tax profits of £57.6m were 20.2% down on last time, following a £22.9m charge related to compensation (more…)

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April 28th, 2017|

Five strategies that helped boohoo.com grow annual sales by 51%

In full-year results out this week, fashion pureplay Boohoo.com unveiled fast growth in both sales (£294.6m in the year to February 28, +51% on last year) and pre-tax profits (£30.9m, +97%). We took a look at the strategies driving that success. Joint chief executives Mahmud Kamani and Carol Kane said: (more…)

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April 27th, 2017|

Specsavers to introduce new in-store technology

Specsavers is to use in-store technology and data to transform its customers’ experience in stores across Europe. The British optical retailer, a Top250 retailer in IRUK Top500 research, has signed a £17.6m deal with Fujitsu that also promises to improve the employee environment by giving staff more information that allows (more…)

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April 25th, 2017|

IRX 2017 Lego’s Shehnaaz Chenia on developing its future shopping experience

Shehnaaz Chenia, director, global ecommerce for Lego , told the IRX 2017 audience how the toy brick brand went about evaluating how shoppers would buy its products in the future, as it tackled the challenge of bringing its online and offline offerings closer together. We summarise her main points here. (more…)

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April 25th, 2017|

Boden moves to widen its high street presence

Boden is moving onto the high street, via womenswear concessions in John Lewis stores. The first five openings, set to launch in the autumn, represent a major expansion for the online retailer’s physical presence. It curently trades from one Boden store in Hangar Lane, London. More concessions are then planned (more…)

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April 24th, 2017|

The Body Shop launches mobile-first ecommerce platform

The Body Shop has launched a mobile-first ecommerce platform as part of a three-year £10m transformation project that aims to see 20% of sales come from ecommerce. The site comes in response to the fact that 52% of the retailer’s online traffic is now via smartphones, and 11% via tablet (more…)

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April 21st, 2017|

How M&S is rethinking its stores in the light of changing customer behaviour

M&S, an Elite retailer in IRUK Top500 research, this week set out how it plans to reengineer its stores in the light of the changing way that shoppers now buy. Here are the key points. Opening new stores… The retailer plans to put the focus on its key growth area (more…)

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April 21st, 2017|

Connected shopping reaches ‘tipping point’ as path to purchase is fundamentally reshaped

New research from leading retail and shopper marketing agency, Savvy, suggests that the rise of the ‘connected shopper’ has now reached a tipping point. The mass adoption of smartphones and social media, broader technological advancements and, crucially the rise of Generation Y as a group of shoppers have fundamentally reshaped (more…)

The post Connected shopping reaches ‘tipping point’ as path to purchase is fundamentally reshaped appeared first on InternetRetailing.

April 21st, 2017|

Debenhams: focusing on social shopping and mobile

Debenhams today unveiled a review of its strategy along with its half-year results. The department store group pointed to the importance of social and mobile to its multichannel business, as it reported group sales (group transaction value) of £1.7bn in the half year to March 4, 2.9% up on the (more…)

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April 20th, 2017|

Technology will determine which High Street retailers will win as the retail market polarises, says Claranet

The focus on customer experience is polarising the retail market into either delighting consumers with immersive buying experiences or making buying as fast and practical as possible. This is according to Managed Service Provider Claranet, who says that the effective use of technology will be a prerequisite to success in creating (more…)

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April 20th, 2017|

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