GUEST OPINION 7 ways that Progressive Web Apps are disrupting digital strategies

Progressive Web Apps (PWAs) are set to take off in a big way, and are an ideal solution for organisations wanting a better performance from their incumbent traditional apps, according to Will Morris, a digital strategy expert at Alchemy Digital Following the lead of many big brands already getting in (more…)

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June 23rd, 2017|

Shoppers won over by more AI bots in customer service but organisations need to move more carefully on AI plans, says new research data

In a major international survey of Western consumer attitudes towards artificial intelligence (AI), when asked if they would be more open to using more AI if it helped save time or money, a healthy majority (60%) of British consumers agreed. The survey suggests British consumers could be comfortable with a company using (more…)

The post Shoppers won over by more AI bots in customer service but organisations need to move more carefully on AI plans, says new research data appeared first on InternetRetailing.

June 20th, 2017|

Gatwick joins six other airports for first ever international airport ‘hackathon’ 

Gatwick Airport is supporting the first ever international airport ‘hackathon’, which will challenge programmers and computer coders to improve passengers’ travel experience by developing innovative ideas for new apps over a period of 48 hours. Gatwick will share flight and waiting time data with the developers to help them with (more…)

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June 14th, 2017|

Topshop, New Look sales plummet as retailers ignore mobilising the High Street

Profits at Top Shop have plummeted by 79% and New Look as taken a huge hit: as Brexit uncertainty continues and shopping habits change, the High Street’s decline is increasing – and only mobile can save it, experts warn. A recent Capgemini survey found that most consumers view visiting stores as a (more…)

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June 13th, 2017|

85% of theme park visitors want an AI to remove the hassle factor from visits 

85% of consumers in the US, UK, China, Japan and Malaysia want theme parks to use artificial intelligence (AI) systems for ID verification so their visits are as trouble-free as possible, a survey by Omnico has found. Chinese visitors are keenest, with 92% in favour of allowing AI systems to (more…)

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June 12th, 2017|

Apple enters voice control market with HomePod: what does it mean for retail?

One of the highlights of Apple’s World Wide Developer Conference was the launch of HomePod, the company’s much-anticipated voice controlled speaker – but what does it mean for retail? While pitched as a high-end wireless speaker that you can also talk to, it is clear to all that this is Apple’s (more…)

The post Apple enters voice control market with HomePod: what does it mean for retail? appeared first on InternetRetailing.

June 7th, 2017|

Tesco’s voice ordering with Google Home shows shift in how retailers sell

Tesco has teamed up with Google Home to allow Home users to add things to their Tesco shopping basket via voice. It also marks a fundamental shift in the grocery business. According to Paul Wilkinson, head of technology research at Tesco Labs, the system not only listens to what you (more…)

The post Tesco’s voice ordering with Google Home shows shift in how retailers sell appeared first on InternetRetailing.

May 10th, 2017|

Data security and privacy remain the biggest concerns about retail apps

Concerns about security breaches have been revealed as the biggest fear among consumers when it comes to deciding whether to download a retail app, according to research. Three quarters (74%) of shoppers said they were most concerned about the security of their information.  As well as being worried about the (more…)

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May 10th, 2017|

New Sorted app hopes to shake up delivery for consumers and retailers

The delivery industry faces a massive shake-up today as Sorted, a new game-changing app, launches with a promise to put both retailers and consumers in charge of the delivery experience. Previewing for the first time at RBTE, Sorted offers the functionality to aggregate all of a consumer’s different delivery and (more…)

The post New Sorted app hopes to shake up delivery for consumers and retailers appeared first on InternetRetailing.

May 7th, 2017|

GUEST OPINION Smart thinking – smart watches and speakers will be the next retail battleground

Apple Watch sales doubled last year, and smart speakers such as Amazon Echo will be a £7bn market within 5 years. But are consumers and retailers ready for the revolution in shopping habits they will bring, asks e-commerce specialist David Jinks, head of consumer research at Fastlane International Sales of (more…)

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May 4th, 2017|

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